Deposits

A non-refundable deposit of $100 is required at the time of booking to secure your order. For orders under $100, full payment is required upfront. Your booking is not confirmed until the deposit has been received. The remaining balance must be paid in full no later than 7 days before your scheduled pick-up or delivery date.

Refunds

Customer satisfaction is important to us. If you’re unhappy with the flavour or quality of your order, please contact us immediately. To be eligible for a refund, the product must be returned by the next business day so we can assess the issue. Refunds will not be issued for items that have been consumed.

Damage

Once your order leaves our premises or has been delivered to a venue, we are not liable for any damage that may occur. We will do our best to assist you via message, and if available, we may offer an emergency call-out service. Please note that a call-out fee will apply.

Cancellations & Changes

We understand that plans can change. If you need to cancel or modify your order, please inform us as early as possible. Changes made more than 7 days before your event can be rescheduled, subject to availability. Cancellations made within 3 days of the event will result in forfeiture of the full payment. All cancellations result in the loss of the non-refundable deposit.

Agreement to Terms

By placing an order and paying a deposit, you agree to these terms and conditions.